Shipping policy

At OuiOui Chambre, we want your order to arrive with care—and your privacy in mind.

Where We Ship

We currently ship worldwide. Available shipping options will appear at checkout.

Order Processing

Orders are processed and dispatched within [1-3 business days] after payment confirmation. Business days exclude weekends and public holidays at our fulfilment location.

Processing time is separate from delivery time. If an item is available for preorder or has a longer processing period, we will state this on its product page before you purchase.

Shipping Rates and Delivery Times

Shipping costs are displayed at checkout before you complete your purchase.

Delivery times are estimates unless a service is expressly described as guaranteed. Carrier disruptions, customs processing, public holidays, and severe weather may affect arrival dates.

Discreet Packaging

Your order arrives in plain outer packaging, with no product images or descriptions identifying its intimate contents.

Where required, customs documents will include accurate product and shipment information.

Tracking Your Order

Once your order ships, we will email you a shipping confirmation with tracking information. Tracking updates may take a few hours to appear after the carrier receives your parcel.

If you cannot find your confirmation, check your spam folder or contact us at info@ouiouichambre.com.

Shipping Delays

If we cannot dispatch your order within the stated timeframe, we will notify you, provide a revised shipping date where available, and offer you the choice to accept the delay or cancel for a prompt, full refund of the unshipped order.

If the required consent to a delay is not received, we will cancel and promptly refund the affected order as required by applicable law.

Address Changes and Cancellations

Please check your delivery address carefully before placing your order.

To request an address change or cancellation, contact info@ouiouichambre.com as soon as possible with your order number. We will do our best to help, but changes may no longer be possible once fulfilment has begun. This does not affect any cancellation rights you have under applicable law.

Missing, Damaged, or Returned Parcels

If your parcel arrives damaged, appears to be missing, or is marked as delivered but cannot be located, contact info@ouiouichambre.com with your order number and any relevant details. For damaged parcels, photographs of the packaging and item can help us investigate.

We will work with you and the carrier to investigate and arrange an appropriate resolution, including a replacement or refund where applicable.

If a parcel is returned because of an incorrect address, refusal, or failed delivery, we will contact you about the next steps. Any applicable redelivery charges will be explained before you agree to reshipment.